WRISC’s Commitment
WRISC values feedback from clients, stakeholders, support people and community members. Feedback helps us understand what we are doing well and where we can improve.
We are committed to ensuring everyone can provide feedback or make a complaint in a way that is safe, accessible, respectful and fair. Making a complaint or providing feedback will not affect the service you receive from WRISC.
Feedback, concerns and complaints help us improve the quality, safety and responsiveness of our services and strengthen outcomes for the people and communities we support. WRISC aims to provide the best service possible to our Clients and Stakeholders. As part of a process of continuous improvement, we welcome feedback from you. We welcome feedback on when we have done well as well as feedback on where we could make improvements. All feedback is confidential.
Confidentiality
Feedback and complaints will be treated respectfully and confidentially, unless WRISC is required by law to share information to protect the safety of a child, young person or another person.
WRISC keeps records of feedback, concerns and complaints to support accountability, service quality and continuous improvement.
How to provide feedback
If you would like to provide WRISC with your valuable feedback, a compliment, suggestion, concern or formal complaint, please click here to complete the survey.
Concerns
A concern is an issue regarding service delivery, communication, accessibility or another aspect of WRISC services that may be resolved quickly.
WRISC will:
- Acknowledge your concern within 2 working days
- Work with you to resolve the issue as soon as possible
- Keep you informed of any actions or outcomes
Formal Complaints
A formal complaint is an expression of dissatisfaction regarding WRISC services, decisions, practices or conduct that requires investigation and a formal response.
WRISC will:
- Acknowledge your complaint within 5 working days
- Assess any immediate safety or wellbeing concerns
- Investigate the complaint in a fair, respectful and confidential manner
- Keep you informed throughout the process
Support Options
WRISC is committed to ensuring feedback and complaints processes are accessible, safe and easy to use.
We can support you to provide feedback or make a complaint by:
- Arranging an interpreter
- Supporting access to an advocate or support person
- Assisting you to complete feedback or complaint forms
- Providing information in accessible formats
- Accepting feedback verbally, in writing, online or through a support person
Children and Young People
WRISC is committed to child safety. Children and young people have the right to provide feedback, raise concerns and make complaints in ways that are safe, supported and appropriate to their age and development.
Where feedback or a complaint raises concerns about the safety or wellbeing of a child or young person, WRISC will respond in accordance with child safety legislation and reporting requirements.